Mobile App Terms and Conditions

1. General
   • The Bus & Tram app is promoted and operated by Lothian Buses Limited, Annandale Street, EDINBURGH EH7 4AZ. Lothian Buses Limited is registered in Scotland, No. 96849.
   • M-tickets refers to bus and/or tram tickets which are downloaded to smartphones, via the Bus & Tram app.
   • The Bus & Tram app is currently supported on smartphones using either Apple iOS 15 or later; and Google Android 4.0 or later operating systems. Lothian Buses may change the supported operating system version(s). Some features may not be available on all devices or operating systems.
   • Purchasing m-tickets confirms acceptance of these Terms & Conditions.
   • Entrance onto any of Lothian Buses’ vehicles or premises confirms acceptance of

Lothian Buses’ Conditions of Carriage. Entrance onto any of Edinburgh Trams’ vehicles or premises confirms acceptance of Edinburgh Trams’ Conditions of Carriage.

• Lothian Buses may modify these Terms & Conditions at any time, and the most up to date Terms & Conditions will be available on our website and linked to from the Bus & Tram app.

2. Use
   • M-tickets must be purchased through the app in advance of travel. Purchasing m-tickets requires either a Wi-Fi or cellular data connection (for which your network provider may charge you) in order to purchase and activate an m-ticket. Purchased tickets are non-refundable and cannot be altered.
   • The Bus & Tram app accepts payment using VISA and MasterCard debit and credit cards, as well as Apple Pay and Google Pay.
   • M-tickets must be purchased and activated prior to boarding. Once activated, tap “Show” to display the ticket – show this to the bus driver when boarding a bus or ticket services assistant on a tram. Your device must have sufficient battery charge to be able to display the ticket to the driver or ticket services assistant upon boarding and to a Lothian Buses or Edinburgh Trams official throughout your journey if requested, otherwise the cash or Standard fare for the journey will be payable.
   • In case of any difficulty, the fare for the journey should be paid. Full details of any problems should be reported to Lothian Buses by visiting lothianbuses.com or emailing [email protected] – please make sure you include a note of the email address your account is registered to.

• All m-tickets must be used within one hundred and eighty days of purchase, after which they will automatically expire. The expiry date of each ticket will be shown in the app.

• Once activated, m-tickets are locked to the device on which they were activated. In the event of the loss or damage of that device, active tickets can be transferred to your new device visiting lothianbuses.com or emailing [email protected] – please make sure you include a note of the email address your account is registered to. Unused m-tickets can be transferred to a new device simply by opening the Bus & Tram app on the new device and logging into your account.

• m-tickets can be sent to another user by choosing to “gift” the ticket within the app. Return tickets and discounted bundles of day tickets can only be gifted at checkout – just enter the email address of the recipient in the “Gift this Ticket” section of the Checkout page. Single and individual day tickets can be gifted either at checkout or after purchase by tapping “Gift” from the ticket wallet. Gifted tickets will expire one hundred and eighty days after they were originally purchased.

• Lothian Buses reserves the right to suspend without refund any account which it believes is being misused, or where these conditions have been breached. In particular, you must:

• (a) ensure you comply with any local restrictions on downloading, using or otherwise exporting the Bus & Tram app (including any encryption keys or similar content stored in the app)
• (b) only install the Bus & Tram app from the Apple App Store, Google Play Store or other source approved by Lothian Buses
• (c) not use the Bus & Tram app in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these terms, or act fraudulently or maliciously for example by modifying, hacking into or inserting malicious code into the Bus & Tram app or the data it creates.
• (d) not use the Bus & Tram app in a way that could damage disable, overburden, impair or compromise the service, systems or security or those of our agents; and
• (e) not collect, collate or harvest any information or data from the Bus & Tram app, service or systems, or attempt to decipher or intercept any transmissions to or from the servers running the Bus & Tram app.

3. Mobile Ticket Types and Validity

• The ticket types described below are subject to change – Lothian Buses and/or Edinburgh Trams may vary the type, price and validity of tickets available at any time. Any changes will be notified through the app and on our websites.

• Tickets purchased for one Adult are valid for one adult. Tickets purchased for two Adults are valid for two adults travelling together. Family tickets are valid for up to two adults and up to three children travelling together.

• SINGLEtickets are valid for one journey on any one of Lothian Buses’ day services, one journey within zones A & B on EastCoastbuses, or for one journey within the city zone on any one of Lothian Country’s day services. They cannot be used on Edinburgh Trams, Airlink, special services, Tours, night services, for journeys to/from the airport on Skylink, for travel outside zones A & B on EastCoastbuses, or for travel outside the city zone on Lothian Country. SINGLEtickets can only be activated between 04:00 and 00:59 the following morning. Once activated, SINGLEtickets are valid for 5 minutes during which time they should be shown to the driver upon boarding.

• DAYtickets are valid for an unlimited number of journeys for one day on Lothian Buses’ day services, on Lothian Country and Edinburgh Trams day services in their respective City Fare Zones only, and on EastCoastbuses day services in zones A & B only. They cannot be used on Airlink, for journeys to/from the Airport on Skylink or Edinburgh Trams, special services, Tours, night services, for travel outside zones A & B on EastCoastbuses, or for travel outside the city zone on Lothian Country. DAYtickets can only be activated between 04:00 and 23:59. Once activated, DAYtickets are valid from time of activation until 01:00 the following morning, and should be shown to the driver or ticket services assistant upon boarding for each journey taken.

• LATEtickets are valid for an unlimited number of journeys on Lothian Buses day services after 1800, and on the following morning’s NightBuses. They are also valid on Lothian Country in the city zone only, EastCoastbuses in zones A & B only, and Edinburgh Trams in the City Fare Zone only. They cannot be used on Airlink, for journeys to/from the Airport on Skylink or on Edinburgh Trams, special services, Tours, for travel outside zones A & B on EastCoastbuses, or for travel outside the city zone on Lothian Country. LATEtickets can only be activated between 17:55 and 05:15. Once activated, LATEtickets are valid from time of activation until 05:30 the following morning, and should be shown to the driver upon boarding for each journey taken.

• NIGHTsingle tickets are valid for one journey on Lothian Buses NightBuses, on EastCoastbuses NightHawk in zones A & B only, and on Lothian Country Night services in the city zone only. They cannot be used for travel to/from the Airport on Skylink or on Edinburgh Trams, on Lothian Buses day services (except those operating between 00:00 and 01:00), special services, Airlink, EastCoastbuses day services (except those operating between 00:00 and 01:00 in zones A & B only), Lothian Country day services (except those operating between 00:00 and 01:00 in the city zone only), or Tours. Once activated, NIGHTsingle tickets are valid for 5 minutes during which time they should be shown to the driver upon boarding. When multiple journeys are required, LATEtickets should be used.

• Adult Airport Single and Return m-tickets are valid on Airlink or Skylink for journeys to or from Edinburgh Airport. Once activated, each ticket is valid for 5 minutes during which time they should be shown to the driver upon boarding. Purchasing an Airport Return ticket downloads two m-tickets to your smartphone – one for each journey. Return tickets can only be gifted at checkout – just enter the email address of the recipient in the “Gift this Ticket” section of the Checkout page.

• Adult Single City Zone tickets are valid for one journey on Edinburgh Trams in the City Fare Zone only. They cannot be used on in the Airport Fare Zone on Edinburgh Trams, on any Lothian Buses day service, special services, Airlink or Skylink, Lothian Country (including Night services), Tours, NightBuses, or EastCoastbuses (including NightHawk). Adult Single City Zone tickets can only be activated between 04:45 and 23:45. Once activated, Adult Single City Zone tickets are valid for 30 minutes during which time they should be shown to the Ticket Services Assistant on the tram.

• Adult Single Airport Zone tickets are valid for one journey on Edinburgh Trams only. They cannot be used on Lothian Buses day services, special services, Airlink or Skylink, Lothian Country (including Night services), Tours, NightBuses, or EastCoastbuses (including NightHawk). Adult Single Airport Zone tickets can only be activated between 04:45 and 23:45. Once activated, Single tickets are valid for 30 minutes during which time they should be shown to the Ticket Services Assistant on the tram.

• Adult Return Airport Zone tickets are valid for two journeys on Edinburgh Trams only. They cannot be used on Lothian Buses day services, special services, Airlink or Skylink, Lothian Country (including Night services), Tours, NightBuses, or EastCoastbuses (including NightHawk). Adult Return Airport Zone tickets can only be activated between 04:45 and 23:45. Once activated, Return tickets are valid for 30 minutes during which time they should be shown to the Ticket Services Assistant on the tram. Purchasing a Return ticket downloads two m-tickets to your smartphone – one for each journey. Return tickets can only be gifted at checkout – just enter the email address of the recipient in the “Gift this Ticket” section of the Checkout page.

• Network Day Tickets are valid for an unlimited number of journeys on Lothian Buses day services, Edinburgh Trams, Airlink, Skylink, EastCoastbuses day services, and Lothian Country for one day, and the following morning’s NightBus & NightHawk services. They cannot be used on special services or Tours. Network Day Tickets can only be activated between 04:00 and 23:59. Once activated, Network Day Tickets are valid from time of activation until 04:30 the following morning, and should be shown to the driver or ticket services assistant upon boarding for each journey taken.

• ECB Adult Single Tickets are valid for one journey within the zones specified at purchase on any one of EastCoastbuses day services. They cannot be used on Lothian Buses, Edinburgh Trams, special services, Airlink, Skylink, Tours, NightBuses, NightHawk services, or on Lothian Country. ECB Adult Single Tickets can only be activated between 04:00 and 00:59 the following morning. Once activated, ECB Adult Single Tickets are valid for 5 minutes during which time they should be shown to the driver upon boarding.

• County Day Tickets are valid for an unlimited number of journeys on EastCoastbuses day services, between county zones b – f only. They cannot be used within the city zone a, or on any of Lothian Buses, Edinburgh Trams, special services, Airlink, Skylink, Lothian Country, Tours, Nightbuses or NightHawk services. County Day Tickets can only be activated between 04:00 and 23:59. Once activated, County Day Tickets are valid from time of activation until 01:00 the following morning, and should be shown to the driver or ticket services assistant upon boarding for each journey taken. Bundles of 10 and 28 Adult County Day Tickets are available – please note that tickets purchased as part of a bundle cannot be individually gifted; the whole bundle can only be gifted at checkout.

• Adult CountyPLUS Day Tickets and Family CountyPLUS Day Tickets are valid for an unlimited number of journeys across all zones on EastCoastbuses, and on Lothian Buses, Lothian Country (city Zone only), and Edinburgh Trams (except Airport). They cannot be used on Edinburgh Trams and Skylink for journeys to/from the Airport, special services, Airlink, Tours, Nightbuses, or NightHawk services. CountyPLUS Day Tickets can only be activated between 04:00 and 23:59. Once activated, CountyPLUS Day Tickets are valid from time of activation until 01:00 the following morning, and should be shown to the driver or ticket services assistant upon boarding for each journey taken. Bundles of 10 and 28 Adult CountyPLUS Day Tickets are available as “Adult 28 Day CountyPLUS” – please note that tickets purchased as part of a bundle cannot be individually gifted; the whole bundle can only be gifted at checkout.

• Adult County NightHawk tickets are valid for all night travel on EastCoastbuses NightHawk between county zones b – f only. They cannot be used within the city zone a, or on any of EastCoastbuses day services (except those operating between 00:01 and 01:00), Lothian Buses (including NightBuses), Edinburgh Trams, Lothian Country, special services, Airlink, Skylink, or Tours. Adult County NightHawk tickets can only be activated between 00:01 and 04:30 only. Once activated, Adult County NightHawk tickets are valid from time of activation until 04:30, and should be shown to the driver upon boarding for each journey taken.

• Adult CountyPLUS NightHawk tickets are valid for all night travel across all zones on EastCoastbuses NightHawk, on Lothian NightBuses, and on Lothian Country Night services in the city zone only. They cannot be used on any of EastCoastbuses day services (except those operating between 00:01 and 01:00), Lothian day services, Lothian Country day services, Edinburgh Trams, special services, Airlink, Skylink, or Tours. Adult County NightHawk tickets can only be activated between 00:01 and 04:30 only. Once activated, Adult CountyPLUS NightHawk tickets are valid from time of activation until 04:30, and should be shown to the driver upon boarding for each journey taken.

• LC Adult Single Tickets are valid for one journey within the zones specified at purchase on any one of Lothian Country day services. They cannot be used on Lothian Buses, EastCoastbuses, Edinburgh Trams, special services, Airlink, Skylink, Tours, NightBuses, or NightHawk services. LC Adult Single Tickets can only be activated between 04:00 and 00:59 the following morning. Once activated, LC Adult Single Tickets are valid for 5 minutes during which time they should be shown to the driver upon boarding.

• cityWEST Day Tickets are valid for an unlimited number of journeys across the cityWEST and city zones on Lothian Country, on Lothian Buses, EastCoastbuses in zones A & B only, and on Edinburgh Trams (except Airport). They cannot be used on Lothian Country in the CountryWEST Zone, Edinburgh Trams & Skylink for journeys to/from the Airport, special services, Airlink, Tours, Nightbuses, or NightHawk services. cityWEST Day Tickets can only be activated between 04:00 and 23:59. Once activated, cityWEST Day Tickets are valid from time of activation until 01:00 the following morning, and should be shown to the driver or ticket services assistant upon boarding for each journey taken.

• countryWEST Day Tickets are valid for an unlimited number of journeys on Lothian Country in the countryWEST zones only. They cannot be used on Lothian Buses, EastCoastbuses, Edinburgh Trams, Skylink, special services, Airlink, Tours, Nightbuses, or NightHawk services. countryWEST Day Tickets can only be activated between 04:00 and 23:59. Once activated, countryWEST Day Tickets are valid from time of activation until 01:00 the following morning, and should be shown to the driver or ticket services assistant upon boarding for each journey taken. Bundles of 5 and 20 Adult countryWEST Day Tickets are available – please note that tickets purchased as part of a bundle cannot be individually gifted; the whole bundle can only be gifted at checkout.

• lothianWEST Day Tickets are valid for an unlimited number of journeys on Lothian Country, on Lothian Buses, EastCoastbuses in zones A & B only, and on Edinburgh Trams (except Airport). They cannot be used on Edinburgh Trams & Skylink for journeys to/from the Airport, special services, Airlink, Tours, Nightbuses, or NightHawk services. lothianWEST Day Tickets can only be activated between 04:00 and 23:59. Once activated, lothianWEST Day Tickets are valid from time of activation until 01:00 the following morning, and should be shown to the driver or ticket services assistant upon boarding for each journey taken. Bundles of 5 and 20 Adult lothianWEST Day Tickets are available – please note that tickets purchased as part of a bundle cannot be individually gifted; the whole bundle can only be gifted at checkout.

• cityWEST NIGHT Tickets are valid for all night travel across the cityWEST and city zones on Lothian Country, on Lothian NightBuses, and EastCoastbuses NightHawk in zones A & B only. They cannot be used on any of Lothian Country day services (except those operating between 00:01 and 01:00), Lothian day services, EastCoastbuses day services, Edinburgh Trams, special services, Airlink, Skylink, Tours. cityWEST NIGHT Tickets can only be activated between 00:01 and 05:15 only. Once activated, cityWEST NIGHT Tickets are valid from time of activation until 05:15, and should be shown to the driver upon boarding for each journey taken.

• countryWEST NIGHT Tickets are valid for all night travel on Lothian Country in the countryWEST zones only. They cannot be used on Lothian Country day services (except those operating between 00:01 and 01:00), Lothian Buses (including NightBuses), EastCoastbuses (including NightHawk), Edinburgh Trams, special services, Airlink, Skylink, or Tours. countryWEST NIGHT Tickets can only be activated between 00:01 and 05:15 only. Once activated, countryWEST NIGHT Tickets are valid from time of activation until 05:15, and should be shown to the driver upon boarding for each journey taken.

• lothianWEST NIGHT Tickets are valid for all night travel across all zones on Lothian Country, on Lothian NightBuses, EastCoastbuses NightHawk in zones A & B only. They cannot be used on any of Lothian Country day services (except those operating between 00:01 and 01:00), Lothian day services, EastCoastbuses day services, Edinburgh Trams, special services, Airlink, Skylink, Tours. lothianWEST NIGHT Tickets can only be activated between 00:01 and 05:15 only. Once activated, lothianWEST NIGHT Tickets are valid from time of activation until 05:15, and should be shown to the driver upon boarding for each journey taken.

4. Privacy & Security
   • Lothian securely processes personal information pertaining to m-tickets, in accordance with the latest Data Protection Act legislation. View our Privacy Policy at com/privacy-policy/