Lothian are committed to creating an accessible and inclusive environment in which disabled individuals, families and anyone with additional access needs can feel confident and safe.
Wheelchair users
Lothian provide thorough Disability Awareness Training to ensure that all of our drivers and customer support advisors are confident in assisting those using our services as wheelchair users.
All of our buses have at least one wheelchair accessible space available for adapted pushchairs, manual and powered wheelchairs. These spaces allow wheelchair users to travel safely and in comfort. It is important that this space is available, so if other customers are sitting or standing there we ask that they move elsewhere to free-up the space if it is required by a wheelchair user.
Boarding the bus
For your safety and comfort, once you board the bus please follow these following guidelines:
Park your wheelchair in the dedicated space, facing the rear of the bus with the back of the wheelchair against the support
Some of our vehicles have fixed poles and others have fold down or pull out anti-tip bars. If you are travelling on a vehicle with a fold down or pull out anti-tip bar, this must be in place for the duration of your journey. If you require assistance in moving the bar into position, please bring this to the attention of your bus driver.
Apply the brakes
The driver will wait until this is done before moving the bus
When you are ready to leave the bus, ring the bell so that the driver knows you wish to leave at the next bus stop then wait until the bus has reached a complete stop before alighting
Please be aware that we are unable to accommodate mobility scooters for travel on any of our buses unless they are Class 2 models and can be folded and placed in the luggage rack.
If you need extra help to make your journey, the Thistle Assistance Card is available to assist anyone who has difficulty using public transport because of age, disability or illness.
This can be especially useful for individuals with a hidden disability to discreetly alert drivers to their additional needs.
To find out more about this free scheme visit www.thistleassistance.com
We are here to help
Your safety is our priority
Lothian believe that our colleagues and customers have the right to travel without receiving any form of abuse.
Lothian operate a zero-tolerance policy towards any physical or verbal abuse directed at our colleagues or customers, and CCTV and audio recording is in operation on all of our buses.
If you wish to report an incident or provide us with any feedback, please contact our Customer Support Department.
If you need to report a hate crime, please call 101.
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