Customer services

Frequently asked questions

Looking for help? Get in touch.<br />

Customer services

Looking for help? Get in touch.

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Frequently asked questions

Some of our most commonly asked questions

Here are a few of the questions we are asked most regularly. If you can't see the answer to your question or you would like us to add something to this page, please get in touch.

  • What bus takes me from A to B?

    There are several ways to find out the routes and times of buses. You can view timetables, our interactive route map or use our journey planner. You can also head over to our contact page and get in touch directly to ask us.

  • I left an item on the bus. Can you help me?

    Yes, we can - please use our contact form to file a Lost Property inquiry with our team, or visit the Hanover Street Travelshop to speak to the Lost Property team directly. Please remember to include a description of your item and, if possible, the service you were on and the direction it was heading - this will help us to correctly identify your item if we have it.

  • Why has my RIDACARD stopped working?

    The first thing to check is that your RIDACARD or Scottish Concession Card is still valid. You can do this by placing it on the reader on any bus or in one of our Travelshops. If the pass is valid you will hear a beep, see a green light and see the expiry date displayed on the reader screen. If your RIDACARD has expired, you will need to renew it in order to use it again. If your RIDACARD does not register on a reader or an error code is displayed, please visit one of our Travelshops where we will check whether it needs to be replaced. If your bus pass is a Scottish Concession Card, take a look at the Scottish Concession Card page for details of what to do.

  • Yes, you can.

  • Can I use my RIDACARD on NightBus services?

    Yes, you can.

  • Can I park my car overnight at the Park & Ride?

    In general, yes, you can, except for the Ingliston Park & Ride. This site closes at midnight 7 days a week.

  • Can I make a complaint?

    Yes, head over to our contact page where you'll find phone numbers, our address and our contact form.

  • Can you send me out a timetable?

    Yes, please email or use our contact form to request a timetable. You can also view our timetables section and download PDF versions of each service.