Lothian Buses Customer Services Department Annandale Street EDINBURGH EH7 4AZ
Out team will investigate fully any comment or complaint that requires a response. We'll do our best to get back to you within 10 working days. If it's going to take longer, we'll be in touch to let you know.
If your complaint or comment relates to a specific incident - for example, on a particular bus - please provide as much information as possible. Knowing all the details such as date, time of day, location, service, bus number and direction of travel will speed up our investigations. If you bought a ticket on the bus, the details will all be on there
If after contacting us you're unhappy with our response or handling of your complaint, you can contact Bus Users Scotland: