Customer services

Contact customer services

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Contact customer services

Everything we do at Lothian Buses is designed to bring you the most comfortable, value for money and easily accessible public transport possible.

Call us

You can reach our dedicated Customer Services team from 8.30am to 5pm, Monday to Friday.

Call 0131 554 4494 and select option 2

Calls may be recorded for training and monitoring purposes

Other numbers and details
  • Bus Times & Information: 0131 555 6363
  • Direct Debit Enquiries: directdebit@lothianbuses.com
  • Dedicated Ridacard helpline: 0131 475 0655
  • Recruitment: 0131 558 8011
  • Administration: 0131 554 4494
  • Edinburgh Bus Tours: 0131 220 0770
  • Group Travel Hotline: 0131 556 2244
  • Lost Property: 0131 475 0652

If you need to report a lost RIDACARD, please visit our Hanover Street Travelshop.

Write to us

Lothian Buses
Customer Services Department
Annandale Street
EDINBURGH
EH7 4AZ

Our team will investigate fully any comment or complaint that requires a response. We'll do our best to get back to you within 10 working days. If it's going to take longer, we'll be in touch to let you know.

If your complaint or comment relates to a specific incident - for example, on a particular bus - please provide as much information as possible. Knowing all the details such as date, time of day, location, service, bus number and direction of travel will speed up our investigations. If you bought a ticket on the bus, the details will all be on there

If after contacting us you're unhappy with our response or handling of your complaint, you can contact Bus Users Scotland:

Bus Users Scotland
Hopetoun Gate
8b McDonald Road
Edinburgh
EH7 4LZ